Privacy Policy

This Privacy Policy explains how Ledfra (“Ledfra”, “we”, “us”, or “our”) collects, uses, and shares information when you use our websites, applications, APIs, and related services (together, the “Service”). By using the Service, you agree to the practices described here.

1. Information we collect

We collect the following categories of information:

• Account information. Information you provide when you create an account or contact us, such as your name, email address, organization, and credentials.
• Customer data. The data you submit to the Service to record and report on transactions (“Your Data”). We process Your Data on your behalf to provide the Service; you are responsible for its accuracy and lawfulness.
• Usage and device information. Information automatically collected when you use the Service, such as IP address, browser type, pages viewed, API requests, and timestamps, collected through cookies and similar technologies.
• Communications. Information you provide when you email us or request support.

2. How we use information

We use the information we collect to:

• provide, operate, maintain, and secure the Service;
• authenticate users and prevent fraud or abuse;
• respond to your requests and provide support;
• monitor and improve the performance and reliability of the Service; and
• comply with legal obligations and enforce our terms.

We do not sell your personal information.

3. How we share information

We may share information:

• With service providers who process information on our behalf (such as hosting, infrastructure, analytics, and email), under obligations of confidentiality and limited to providing the Service;
• Within your organization, with other users who share access to your workspace;
• For legal reasons, when we believe disclosure is required by law or necessary to protect our rights, users, or the public; and
• In a business transfer, such as a merger, acquisition, or sale of assets, subject to this Policy.

4. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings, though disabling them may affect how the Service works.

5. Data retention

We retain information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. Because Ledfra is a system of record, certain data may be retained, archived, or soft-deleted to preserve an audit trail rather than being immediately erased.

6. Security

We take reasonable technical and organizational measures designed to protect information from unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your credentials and API keys confidential.

7. Your choices and rights

Depending on where you live, you may have rights to access, correct, export, or delete your personal information, or to object to or restrict certain processing. To make a request, contact us at hey@ledfra.com. Where we process Your Data on behalf of an organization, we will direct requests to that organization as the controller of the data.

8. International transfers

We may process and store information in countries other than where you live. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.

9. Children

The Service is not directed to children, and we do not knowingly collect personal information from anyone under the age required by applicable law to consent to the processing of their data.

10. Changes to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify you, such as by updating the “Last updated” date above or posting a notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Policy.

11. Contact

Questions about this Privacy Policy can be sent to hey@ledfra.com.